Feedback · Roadmap · Changelog · Help · Inbox

Customers ask. You build. They hear back.

Harkly is the feedback, support and changelog platform that closes the loop, priced flat with unlimited seats. Run it at harkly.app or on your own server.

Start free Self-host itFree for 500 customers. $29 a month after, for the whole team.

They ask

A feedback board, an in-app widget, a messenger, a survey, an email to support. Every request lands in one place, tied to the person and their company.

You decide

Votes weighted by revenue, segments over any attribute, RICE fields, a moderation queue, and a public roadmap that only shows what you put on it.

You build

Post to Linear, GitHub or Jira in one click. When the issue closes, the post moves. Nobody updates two systems.

They hear back

Publish an update; every voter gets one email, the linked posts flip to Completed, and the widget shows the badge. The loop closes itself.

Everything, not a starter kit

Nine modules. One customer record underneath.

Each module knows who the person is, what they pay, and what they asked for last time. A survey answer becomes a support thread; a support thread becomes a post; a post becomes an update.

Feedback

Boards, votes, duplicates caught as they type, merge with carry-over.

Roadmap

Columns or a timeline, public, private or per segment.

Changelog

Rich updates, scheduled, emailed, badged in the app.

Help center

Collections, versions, per-article access, AI answers with citations.

Inbox

Messenger, email and Slack in one thread. SLAs, CSAT, assignment.

Surveys

NPS, PMF, ratings; in the app, by link or by email.

Outbound

Chats, banners and announcements to the right segment, capped.

Workflows

If this, then that, with an AI clause when a rule isn't enough.

Reports

One number per module, week over week, in your inbox.

Pricing

Priced like software, not like headcount.

The tools you're replacing charge per seat, so support, product and engineering fight over who gets a login. Harkly charges a flat monthly price and counts identified customers instead. Invite everyone.

Unlimited seats on every plan, including Free
AI with your own key at zero markup, or included credits
Import from Canny, Featurebase, Intercom or Zendesk in an afternoon
Export everything, any time, in one click

See plans

What a five-person team pays a month

Featurebase Growth	$145
Featurebase Professional	$295
Canny Pro	$79
Harkly Pro	$29

Public annual pricing as of September 2026. Featurebase adds $0.49 per AI resolution on top.

For developers

Two lines in the browser. Two in Swift. A CLI and an MCP server for everything else.

import { init, identify, feedback } from "@harkly/js";

init({ publicKey: "hk_pub_…" });
identify({ id: user.id, email: user.email, plan: user.plan });

// a "Send feedback" button
feedback({ board: "feature-requests" });

Trust, built in

The guardrails other tools bolt on later.

Vote integrity

One vote per identified person, company-deduplicated, floods held for review.

Grounded AI

Answers cite the article they came from or hand off. No made-up help.

PII scrubbed

Emails, phones and the attributes you flag never reach a model.

Audit log

Every admin, key and automation action, before and after, exportable.

Their data, their call

Per-user export and delete from the portal, 30-day grace.

Your region

US today, EU when you need it. Or your own servers, for free.

Read the security page, the DPA, or the source.

Close the loop this week.

Import your existing feedback, drop the SDK in, and publish your first update. Your customers will notice.

Start free Read the docs